Increasingly, companies are treating the air transport of conventional/ consolidated cargoes (groupage) as industrial operations which have to be performed on a large scale, and in accordance with standardized procedures. What’s more, they are relying on ever smaller numbers of handlers to cope with ever larger numbers of shipments. Cargo companies frequently set up departments to look after all the transports to a particular country, and in so doing lose sight of their customers’ individual requirements.
This is NOT how we operate. At Crystal Maritime Group, we make sure that each of our customers receives an individualized service, and has his very own contact person within the company. In our view, the customer is more than a number in a database. And we also believe that our customers’ success depends to a greater or lesser degree on the quality of the service we provide.